Shipping policy

Shipping Policy

Order Processing Time

All orders are processed and shipped within 3 business days (Monday through Friday, excluding major holidays) after receiving your order confirmation email.

You will receive another notification with a tracking number once your order has shipped.

Please note: Orders placed on weekends or public holidays will begin processing on the following business day.

Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Price
Standard Shipping	3–5 business days after dispatch	Calculated at checkout
Expedited Shipping	1–2 business days after dispatch	Calculated at checkout
Free Shipping	3–5 business days	Free

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at shopify@ic.group with your name and order number, and we will look into it for you.

 

Damaged or Lost Packages

If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 5 days at shopify@ic.group with photos of the damaged item and packaging so we can process a claim or replacement for you.